Under the influence of the fierce market competition nowadays, in order to solve the problems of retaining old customers, improving service quality, developing new customers and consolidating product image, the company leaders have focused on customer relationship management system. They hope that they can take CRM concept as the core and make new adjustments in management system and workflow through the introduction of software. Enough to implement the whole CRM concept to the work of every manager and marketing staff.
After fully considering the CRM software structure, after-sales service, business consulting, software flexibility and cost performance, Wuyuexin decided to finally adopt the CRM product of Beijing LiYouxin Technology Co., Ltd. – MYCRM. After importing the software, with the assistance of MyCRM implementation consultant, the management of Wuyuexin has adopted the method of calm analysis, seeking methods, accumulating experience, gradual and step-by-step infiltration, and achieved good results.
Progress in management is indeed measurable. In fact, CRM is not a “big pill” that can be effective immediately. Customer relationship management first emphasizes the idea of customer-centered, which must penetrate into every link of enterprise management. Without the active adaptation and adjustment of management system, no good software can be used. Wu Yuexin adheres to the concept of “providing customers not only with products, but also with services”, and always believes that the success of customers is our success. With the help of CRM, the company will provide better service to new and old customers in the future, and constantly improve the quality of services and products in line with the principle of customer first.